UK orders are sent via Royal Mail 2nd Class Standard. Orders over the value of £20 will require a signature. Generally goods arrive within 3-5 working days.
Orders shipped to the rest of the world will be sent via Royal Mail International Standard. Delivery takes between 5 and 20 working days depending on your location. Please note, tracking is not available on standard international postage, therefore should you require this service please get in touch to arrange a suitable postal upgrade.
Proof of Postage is retained for every order dispatched.
Please be aware that postal charges will not cover any tax or import charges applicable within your country.
Should an item fail to arrive within 25 working days (10 for UK customers) of the dispatch date, please contact me to aid you in locating your item/s or arrange a replacement. Unfortunately Royal Mail will not deem an item lost until this amount of time has passed.
If an item is returned to me due to an incorrect address being supplied or failure to collect from your sorting office (for example) the item/s can be reposted at a cost to the buyer.
I take great care to ensure that each of my items is honestly and accurately described and photographed. Each item is individually handmade by me, making every piece perfectly imperfect, which adds to the charm of buying handmade.
If for any reason, you are not happy with your Homespun Heath purchase, please contact me to talk through any issues. I take pride in delivering the best customer service I possibly can.
You have 14 days from receiving your order, to change your mind (providing the items are not personalised). Should you wish to cancel your order after the dispatch of goods, the return postage is the responsibility of the buyer. Upon receipt of the goods (in as new condition) a refund will be issued within 5 working days.
In the unfortunate circumstance that an item may arrive damaged, please contact me within 7 days of receipt. We can work together to find a suitable resolution once photographic evidence has been obtained. Please ensure you retain the packaging should this occur as this will allow me to address any issues with the postal service used.
Payment is accepted by PayPal, credit or debit card.
Please note that postage charges will not cover any tax or import fees applicable within your country, and therefore is the responsibility of the buyer.
If you change your mind, I am happy to cancel and refund your order providing I haven't made and/or shipped your item. If I have already posted your item please refer to "RETURNS POLICY" for instructions.
Information I Collect
To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Where you have not previously bought from Homespun Heath but have registered your details with me (for example by entering a competition or signing up for the newsletter), I will only send you marketing communications if you opted into receiving marketing at the time and so given me your express consent (which you may withdraw at any time – please contact me to do so).
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Clara Rowland, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org
If you have any questions or queries, please feel free to contact me. I am always happy to help in any way I can.